What actually happens when you reach out to us
Reaching out is hard enough. You shouldn't also have to wonder what happens next, so here is the whole process, step by step.
1. You send a message
You can write to us from the anonymous form on our website, which opens WhatsApp with your message ready, or come up to us at any event. You don't need to give your name.
2. A real person replies
Someone on our team reads your message and replies, usually within a day. No bots. We listen first, and we might ask a few gentle questions to understand what is going on. You can stop at any point.
3. We help you work out a next step
Sometimes that's an episode or a story that speaks to what you're going through. Sometimes it's a few honest questions to help you think. And sometimes it's pointing you to someone who can do more than we can.
4. We're honest about professional help
We're a community, not a clinic. We aren't counsellors or therapists. If what you're going through needs a doctor, therapist or other professional, we'll tell you so, and share where to find one. Our Get help section lists places to start.
What we will never do
- Share your details without your permission
- Pressure you or your family into anything
- Shame you for what you're going through
If you have a question about any of this, just ask.
If this felt familiar
You don't need to have it all figured out. Send us a message, anonymously if you like, and a real person will reply. If you need more than a conversation, here's where to find professional help.